Speaking Human (as a second language)

  eBay stepped right in it. They seem to have forgotten that their audience was….human beings. A friend forwarded me this jargon-loaded email from eBay explaining some new advances in their payment processing system. Click the image to read the whole thing (if you’re into that sort of pain…) – here’s part of the opening […]

How to Get Your Point Across

There is so much to say about effective communication, but here is one thing that has arisen afresh for me in the past couple weeks. Communication style. It matters. Quick: Which method do you prefer for important business communications? Face-to-face? Phone? Email? Text? Other? I was speaking to two engineering types this week – one […]