Fly the Jargon Skies

This week, I received in my inbox an introductory missive from the new President/CEO of United Airlines. This was not a first-class production. In fact, it should never have been allowed to leave the gate, it is so freighted with boilerplate business-speak baggage. This is what happens when you try to say all the “right” […]

Anatomy of a Referral

I make a lot of referrals as part of my business. I made one last week that, in retrospect, has some instructive lessons in it. So I thought I’d dissect it here on the blog so we can see what goes into being “referrable.” My long-time on-line connection Christine Perkett announced the launch of her […]