You can get your point across much better – with co-workers, clients, and family members – by making two simple adjustments to how you speak this week. Just begin using these 2 phrases (below) and you’ll avoid a host of misunderstandings. Are you ready? 1. “Tell me about that.” Often, in our live communications, we’re so […]
Don’t Forget to Speak Human

When was the last time an algorithm bought something from you? Your customers, and mine, are human beings. Ultimately what we do and write and share on social/digital platforms has a final aim – real people. Not formulas. It is easy to get all caught up with the automation and reach elements of social and […]
What’s Your Metadata?

The word “metadata” (which means, in simple terms, information about information) has been in the news lately, thanks to the NSA electronically gathering metadata about supposedly-private communications. Let’s say you placed a phone call to a friend, and talked for 5 minutes. Some of the metadata, in this case, would consist of the time and […]